Call Center Customer Service Rep- GAP

Safe-Guard Products International LLC•Wade Hampton, SC

19h•$19 - $22•Onsite

About The Position

We are currently seeking a GAP - Customer Service Representative to join our team. This is a full-time position. We are looking for a candidate who can provide excellent call center support for high volume incoming claim inquiry calls from leasing companies, dealers, agents, customers, and other internal / external parties.

Requirements

High School Diploma or equivalent
Minimum 1-2 years of experience in customer service, insurance claims, call/claims center environment
Proficient in Windows and MS-Office Products (Word, PowerPoint & Excel)
Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy
Must have the ability to be well organized, pay attention to detail, multitask, and communicate effectively
Some analytical ability is required in order to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work
Work requires continual attention to detail in composing, typing, and proofing of materials, establishing priorities and meeting deadlines
Strong computer skills and the ability to troubleshoot and service policy issues
Superior verbal/written skills and communications skills
Ability to exercise sound judgment when interacting with customers and vendors
Attention to detail and ability to handle complex situations
Proficient in Windows and MS-Office Products (Outlook, Word, PowerPoint & Excel)
Must be authorized to work in the U.S.
Must be able to successfully pass a background check
Candidates seeking this role must have the ability to arrive to work on time and be able to remain present during the full 90-day training and introductory period

Nice To Haves

Ability to read, write and speak both English, French, or Spanish in a business setting

Responsibilities

Handle a high volume of incoming / outbound calls from external customers related to claim processing issues and the reporting of losses
Accurate and timely data entry in multiple Microsoft based applications
Maintain professionalism and confidentiality regarding all aspects of claim property damage, injury and other personal information
Perform various clerical duties under immediate supervisor and exercises independent judgment and decision making in accordance with specified policies and guidelines
Assist GAP Adjusters in completing their pending reports
The CSR will support the GAP Claims Customer Service Department by maintaining an organized environment and exhibiting a positive and professional attitude within the department
Contribute to the team effort by accomplishing related results as needed
Abide by the appropriate standards of ethics, be reliable, understand and follow oral & written directions