Call Center Rep/Sr. Call Center Rep
New Mexico Gas Co - Peoples Gas - Tampa Electric•Albuquerque, NM
•$43,040 - $60,900•Onsite
About The Position
The Call Center Rep position will work with customers to provide professional and courteous customer service to New Mexico Gas users. This role contributes to company success by using a broad range of expertise to help customers around the state in a fast-paced setting where problem-solving skills can make a difference.
Requirements
- A high school diploma or GED
- 1 year of customer service or call center experience
- Senior Call Center Rep: 3 years of experience
Nice To Haves
- Bilingual (English/Spanish)
Responsibilities
- Answers inbound phone calls from customers regarding billing inquiries and audits, account adjustments, in house credit and collections, resolutions of energy diversion cases, available rate options, debt payment, conservation, weatherization, service connections, orders, disconnections, or transfers, and dispatching and conflict resolution.
- Completes all customer service training and assessments and develops proficiency in the majority of customer service technical transactions for customers.
- Maintains statistical records as needed.
- Implements existing business practices and advanced field experiences that apply to bad debt recovery, unbilled meters, enforcing deposit policies, and identification of other areas of potential exposure to reduce revenue losses.
- Actively manages, preps for, and troubleshoots customer disconnections for non-payment and assists in the preparation of customer notices as needed or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
