Call Center CSR

TIMBERLAND BANK MASTER • Hoquiam, WA

4d • Onsite

About The Position

Customer service position answering inbound phone inquiries. Answers questions related to customer accounts and bank products.

Requirements

• High school diploma or equivalent.
• Customer service experience.
• Proven commitment to extraordinary customer service delivery.
• Exceptional, professional phone skills.
• Excellent interpersonal, verbal and written communication skills.
• Good problem solving capabilities.
• Strong organizational skills, time management and attention to detail.
• Ability to effectively manage and prioritize multiple tasks.
• Working knowledge of multi-line telephone system.

Nice To Haves

• Cross-selling experience preferred, but not required.

Responsibilities

• Answer inbound telephone calls in a professional and courteous manner.
• Ensures high quality, efficient customer interactions.
• Assist customers with inquiries related to consumer and business accounts.
• Directs calls to appropriate staff/departments.
• Answers online banking messages in a timely manner.
• Assists Payments Center with creation of instant issue debit cards.
• Performs Cash Management wire transfer verification.
• Monitors and reports any trends in repeated inquiries to supervisor.
• Completes special projects as assigned by established deadlines.
• Other duties as assigned.

Benefits

• medical
• dental
• vision
• 401k
• vacation/paid sick leave
• Paid Birthday Day Off
• Two pay periods per month
• Paid training and advancement opportunities
• Numerous employee only banking benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED