CC Crisis Int

MHMR of Tarrant County • Fort Worth, TX

5d

About The Position

The Call Center Crisis Interventionist I actively resolves emergencies and crises for people served by MHMR of Tarrant County, applicable contracted entities, and community partners. The role supports individuals of all ages in mitigating crises through trauma-informed and least restrictive approaches. Interactions take place by phone, SMS, or chat. The program operates 24 hours a day, seven days a week to provide continuous support. The position requires flexible scheduling, including evenings, overnights, weekends, holidays, and inclement weather.

Requirements

• Bachelor’s degree.
• Alternatively, a bachelor’s degree with at least 30 hours of behavioral health coursework.
• Eligible to obtain Qualified Mental Health Professional (QMHP-CS) certification.
• Available for flexible scheduling, including evenings, overnights, weekends, holidays, and inclement weather.

Nice To Haves

• Bilingual.
• Crisis services experience.

Responsibilities

• Actively resolve emergencies and crises for individuals served by MHMR, contracted entities, and community partners.
• Help individuals of all ages mitigate crises using trauma-informed and least restrictive approaches.
• Interact with individuals by phone, SMS, or chat.

Benefits

• Retirement plan with company matching.
• Day-one PTO accrual.
• Ten paid holidays plus a floating holiday.
• Employee assistance programs.
• Comprehensive wellness programs supporting physical, mental, and financial health.
• Qualifying employer for Student Loan Forgiveness Programs for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level