CC Crisis Int

MHMR of Tarrant County•Fort Worth, TX

5d•Onsite

About The Position

The Call Center Crisis Interventionist I helps resolve emergencies and crises for people served by MHMR of Tarrant County and applicable contracted entities and community partners. The role supports individuals of all ages in mitigating crises using trauma-informed, least-restrictive approaches. Interactions take place by phone, SMS, or chat. The program operates 24 hours a day, seven days a week, and the position requires flexible scheduling that may include evenings, overnights, weekends, holidays, and inclement weather. The position provides crisis intervention, suicide-prevention support, assessments, information and referrals, and follow-up for high-risk callers. It coordinates emergency and case-management services with community partners, documents interactions in call-log software and electronic health records when applicable, and supports other Crisis Services programs as needed. The role requires compassion, effective communication, clinical judgment, advocacy, and the ability to work effectively under pressure. A bachelor's degree in Health and Human Services is the stated minimum education requirement. A bachelor's degree with at least 30 hours of behavioral-health coursework is listed as a substitution. A valid Texas driver's license and eligibility to obtain Qualified Mental Health Professional (QMHP-CS) certification are required. Bilingual ability and Crisis Services experience are preferred. On-site attendance is an essential function, and lifting demands are 0–15 pounds.

Requirements

Bachelor's degree in Health and Human Services, or a bachelor's degree with at least 30 hours of behavioral-health coursework.
Valid Texas driver's license.
Eligible to obtain Qualified Mental Health Professional (QMHP-CS) certification.
Ability to communicate effectively in writing and verbally.
Knowledge of mental-health assessment techniques, crisis-intervention principles, and psychopathology and DSM-V classes of major mental illness.
Strong advocacy, arbitration, negotiation, and conflict-resolution skills.
Ability to think clearly and perform effectively under pressure and in high-stress situations.
Knowledge of community resources and skill in making productive, person-centered referrals.
Ability to maintain clear, concise documentation; organize work independently or with limited supervision; and work flexible hours, including evenings, weekends, and holidays.
Demonstrate compassion, trauma-informed care, and safety practices, including suicide-safe care.
Meet requirements for physical on-site presence, regular attendance, and punctuality.
Ability to lift 0–15 pounds.

Nice To Haves

Bilingual ability.
Crisis Services experience.

Responsibilities

Follow MHMR policies, procedures, rules, regulations, and best practices.
Use appropriate clinical judgment, supervision, and agency training to mitigate crises.
Provide evidence-informed information and referrals, brief supportive listening, crisis intervention, and suicide-prevention support to people in emotional distress.
Coordinate emergency and case-management services with community partners, including law enforcement when applicable, and ensure continuity of care and crisis follow-up.
Follow up with high-risk callers reporting suicidal and/or homicidal thoughts or behaviors.
Conduct assessments in accordance with program policies and procedures.
Use resource-referral databases to assist people seeking mental-health and substance-abuse services.
Document interactions accurately and efficiently in call-log software and electronic health records when applicable.
Provide support and reassurance to other Crisis Services programs as needed.
Attend required meetings and agency training and refresher courses.
Follow the agency's mileage and travel reimbursement policy and other applicable travel requirements.
Participate in agency emergency-preparedness and environmental-safety programs and, as assigned, support critical events or business continuity.