Call Center Counselor
About The Position
CarePoint Response is seeking a Call Center Counselor to support individuals receiving care by coordinating transitions across the system of care and serving as a key point of engagement for callers. The counselor assesses needs across mental health, medical, social service, and other domains; initiates referrals to internal and external providers; and monitors progress toward individualized goals. The role partners with individuals, their identified care teams, and community stakeholders to facilitate timely access to services, including residential admissions when appropriate. It uses person-centered, evidence-based practices and close multidisciplinary collaboration to support coordinated care. The position is remote and full-time, with variable shifts available Tuesday–Saturday or Sunday–Thursday, 11:00 p.m.–7:00 a.m.
Requirements
- High school diploma, GED, or equivalent.
Nice To Haves
- College degree in Human Services or a related field.
- One year of work engagement or experience with individuals living with dynamic and complex behavioral health needs.
- One year of community health or lived experience.
Responsibilities
- Support service delivery and engagement of individuals under care by participating in supervision and team meetings.
- Use person-focused, evidence-based practices to recognize and honor each caller’s needs, strengths, preferences, and goals.
- Assess individuals’ needs across mental health, medical, social, and other service domains using needs assessments and other appropriate tools.
- Initiate and submit referrals to medical and behavioral health care, community programs, and service providers.
- Develop and maintain working knowledge of care partners, service providers, and stakeholders across the system of care.
- Collaborate with care team members to arrange residential admissions through the bed registry and/or engage external stakeholders and service providers during transitions, as appropriate and directed.
- Adhere to program, department, and company policies, expectations, and behavioral competencies.
- Complete other tasks, projects, and duties as assigned and authorized by Human Resources and the direct supervisor or designated delegate.
Benefits
- Medical, dental, and vision insurance.
- 403(b) retirement plan.
- Generous paid time off, including vacation, sick, personal, and holiday time.
- Tuition reimbursement.
- Professional development support.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
