Call Center Coordinator

Desert Parkway Behavioral Healthcare Hospital•Las Vegas, NV

1d•Onsite

About The Position

We are looking for a professional and organized Call Center Coordinator to join our team. You will serve as the primary communication hub, managing phone interactions. This position assesses the needs of prospective patients and phone callers, ensuring referral to the service or resource that best addresses their needs. The ideal candidate will provide exceptional service, resolve complex issues, and ensure a seamless experience for our callers.

Requirements

High School Diploma or GED required
Minimum one (1) year Behavioral Healthcare experience or minimum two (2) years Healthcare experience required
Minimum two (2) years experience in customer service or call center environments
Excellent communication (verbal and written) and interpersonal skills
Ability to multitask and work under pressure in a fast-paced environment

Nice To Haves

Inpatient experience preferred

Responsibilities

Responds to telephone inquiries from persons seeking mental health care or information about mental health-related services.
Conducts crisis assessment and planning with clients
Assesses client’s emotional state and mental health
Performs risk assessments to determine client’s risk of harm to self and others.
Assesses need for community outreach (911)
Makes appointments for assessment at Desert Parkway
Makes referrals to community partners when appropriate
Completes Call Inquiry Sheet and file appropriately
Enters appointments and notes in AIS promptly
Attends and participates in monthly staff meetings
Provides courteous, empathic, and professional service