Call Center Clinician (LMFT, LCSW, ASW, AMFT)

UHS•Sacramento, CA

6d•Onsite

About The Position

Heritage Oaks Hospital is part of the UHS Family of Providers, a highly regarded mental health system in the greater Sacramento and Northern California area since 1988. Located in northern Sacramento, it is a fully accredited, 125-bed acute psychiatric hospital offering a comprehensive range of tailored treatment services for adolescents, adults, and seniors, including substance abuse and chemical dependency. Heritage Oaks is a Medicare provider and contracts with most commercial health insurance plans, committed to service excellence and optimal patient care for health and recovery. The Team Leader of the Call Center assists and directs Outpatient Call Center employees under the supervision of the Director of A&R. This role ensures employees effectively respond to calls from patients and referral sources, assist with crisis interventions, manage patient placement across outpatient sites, and coordinate services with the Business Office, Utilization Management, and Partial Hospitalization Program/Outpatient Departments. The position involves overseeing Outpatient Call Center operations, providing guidance and feedback to Intake Coordinators, and training and supervising call center staff. A key responsibility is assessing each inquiry to determine the clinical need of the caller and/or patient and referring them to the appropriate level of care.

Requirements

Master’s Degree from an accredited college or university in Social Work or Marriage and Family Therapy, or related discipline.
Registered with the California Board of Behavioral Sciences.
Minimum of two years of experience clinically assessing psychiatric patients for inpatient/outpatient services, including understanding and application of Utilization Management skills required.
Licensure by the California Board of Behavioral Sciences as an LCSW, LPCC, or LMFT.
CPR certification.
Successful completion of Handle With Care (HWC) training within 30 days of employment.

Nice To Haves

History of supervising clinical staff preferred.

Responsibilities

Oversee the operations of the Outpatient Call Center and provide subordinates with timely and appropriate guidance/feedback related to the job performance of Intake Coordinators.
Provide training and supervision of call center staff.
Assess each inquiry to determine clinical need of caller and/or patient, and makes referral to appropriate level of care.