Call Center Care Representative

Careers | The Friedkin Group • Henderson, NV

4d • Onsite

About The Position

We are seeking reliable, experienced and highly motivated individuals with integrity who take pride in their work. We believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results. If you have the drive to perform, exceed and excel, then we want you to come work with us as a Call Center Customer Care Representative. Here, you will work alongside some of the best in the business and you can be part of our Top Workplace as designated by our associates! You will also be responsible for coordinating customer communications, managing high call volumes, answering internet chats and emails all in a manner aligning with Our Values and Lexus’ highest standards.

Our Company Purpose Statement
We are passionately committed to developing lifelong relationships and delivering the ultimate ownership experience through integrity and innovation.

Requirements

• High school diploma or equivalent; or two to three years related experience and/or training; or equivalent combination of education and experience.
• Strong organizational, typing, and computer skills needed
• Overall knowledge of automotive operations preferred
• Customer service de-escalation skills and experience
• Is legally able to work in the United States
• Must have a driver’s license and maintain insurability (exceptions available for non-driving positions)

Responsibilities

• Greet customers promptly and courteously via phone, chat, email; listen to their maintenance needs and schedule service appointments
• Ensure accuracy of customer vehicle issue and vehicle information in Data Management System (DMS)
• Maintain a positive experience for our guests
• Facilitate effective communication with service consultant and help ensure customer concerns are resolved
• Contact customers to schedule appointments when special order parts have arrived and for appointment reminders and remind them of appointments scheduled
• Conduct all business with honesty, integrity and in accordance with Our Values, Code of Business Conduct and our Polices & Procedures

Benefits

• PPO Medical coverage with available wellness and tobacco-free discounts
• Vision and Dental Insurance, Flex spending accounts, and other annual offerings
• 401K saving plan with 4% match effective immediately
• Generous Paid Time Off schedule
• Holiday, Bereavement, Jury Duty, and Training Pay available
• Company-paid Life, AD&D, Long-term Disability, and Business Travel Accident Insurance
• Direct Deposit
• Employee Assistance Program
• Cross-training career growth opportunities based on performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED