Call Center & Box Office Representative

Dolly Partons Stampede Pigeon Forge • Pigeon Forge, TN

2d • Onsite

About The Position

As a Call Center & Box Office Representative, you are the primary architect of the guest experience. You aren't just selling tickets; you are helping families plan lifelong memories. You will handle high-volume reservations, navigate our ticketing systems with precision, and provide expert recommendations across our entire collection of world-class attractions.

Requirements

• Must be at least 18 years of age.
• High school diploma / GED or an equivalent combination of education and experience.
• Strong multitasking abilities.
• Comfort level with fast-paced computer data entry.

Responsibilities

• Act as the initial point of contact for guests, providing professional assistance with admissions, complex reservations, and ticket modifications.
• Maintain a deep working knowledge of all theaters and attractions to answer guest questions and provide tailored recommendations.
• Deliver an upbeat, "smile-through-the-phone" presentation while handling high-volume inquiries with courtesy and efficiency.
• Accurately enter guest data into the ticketing system and resolve booking errors or seating issues with a solution-oriented mindset.
• Cross-train to support the physical Box Office, including greeting guests at arrival and distributing tickets during show times.
• Consistently promote a culture of outstanding customer engagement, ensuring every guest feels valued before they even step through our doors.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED