Call Center Bank Specialist

New Hampshire Mutual Bancorp • Keene, NH

7d • $22 - $26 • Hybrid

About The Position

NHMB is pleased to offer an exciting career opportunity for a Call Center Bank Specialist (CRC Specialist) to join our collaborative and customer-focused call center banking team. This role is ideal for someone who thrives in a fast-paced environment, enjoys multi-tasking, has experience with technology including cell phones, computer and multi-phone line applications. This opportunity is ideal for those seeking long-term growth in a community-driven financial organization. For qualified candidates, NHMB offers hybrid and remote work capabilities in New Hampshire, providing flexibility while staying connected to a supportive and mission-driven team.

Requirements

• Ability to communicate professionally using various communication channels including telephone, email and online chat
• Ability to listen, receive and understand messages conveyed by others and to speak clearly and succinctly
• Must be service focused and demonstrate the ability to maintain ongoing customer relationships
• Ability to maintain composure in challenging interpersonal situations
• Ability to learn quickly and apply an analytical thought process for problem solving
• Exceptional communication skills
• Requires strong personal computer skills, including working knowledge of Microsoft Office products with strong attention to detail in spelling, grammar and email etiquette

Nice To Haves

• 1 to 3 years related banking and customer service support experience preferred

Responsibilities

• Serves as a professional representative of NHMB affiliates, Meredith Village Savings Bank, Merrimack County Savings Bank and Savings Bank of Walpole, through all customer interactions, including telephone, email and online chat
• Responsible for identifying customer needs, clarifying information, answering questions and processing requests
• Ensures customer satisfaction by delivering excellent account and service support to customers by placing appropriate emphasis on first call resolution and speed of response

Benefits

• medical
• dental
• vision
• 401K (with Company match)
• paid time off
• paid parental leave
• tuition reimbursement
• professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed