Call Center Attendant (Temp to Hire)

Amada • High Point, NC

4d • Onsite

About The Position

This is a temporary to hire position for a Call Center Attendant. The primary responsibilities include answering incoming phones, creating incidents in Syteline, and routing calls and incidents to the appropriate department. Other duties related to the department may be assigned by management. The role also involves acting as a backup for other call center attendants.

Requirements

• Able to collect, arrange, and analyze data.
• Able to prioritize job duties.
• Problem solving expertise is a must.
• Proficient in Microsoft Office (Word, Excel, Google Docs)
• Familiar with internet functions—posting files, linking websites/files, downloading data, etc.
• Excellent written and oral communication skills
• Ability to work harmoniously with others.
• Ability to accept and follow instructions.
• Ability to maintain a positive attitude.
• Ability to identify where work is needed and then take the initiative to complete all open job tasks without being told prior.

Responsibilities

• Answers incoming phones.
• Creates incidents in Syteline with routing calls and incidents to the appropriate department.
• Other duties related to the department and assigned by department management.
• Act as a backup for the other call center attendants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed