Call Center Associate (Part-time Evenings)

Royal United Mortgage • Indianapolis, IN

5d • Onsite

About The Position

Royal United Mortgage is hiring motivated professionals to join their team as a Call Center Associate. This role involves reaching out to potential clients who have submitted inquiries online, conducting a short qualification screening and needs assessment, and then transferring the client to a Licensed Advisor. Royal United provides training and support for the entire process to give you the knowledge, tools, and confidence to succeed in this role. We are searching for individuals with strong communication skills and an interest in developing their career in sales.

Requirements

• High School Diploma or Higher level of completed education
• Must be able to dial the phone 100 times/hour
• Ability to multi-task while prioritizing and working independently in a fast-paced environment
• Strong relationship building skills
• Excellent follow-up and organizational skills
• Exceptional verbal and written communication skills
• High degree of attention to detail
• Ability to timely execute assigned tasks
• Superior internal and external customer service and problem-solving skills

Nice To Haves

• Customer service or prior phone sales experienced preferred

Responsibilities

• Conduct outbound sales calls to potential clients (warm leads provided)
• Achieve daily, weekly, and monthly sales goals with support from leadership

Benefits

• Comprehensive paid training in mortgage lending, sales, and financial advising, with immediate bonus opportunities
• Career advancement based on sales performance, not tenure, and a clearly defined path where all promotions come from within
• A supportive, fast-paced, and fun team environment
• Employee-owned, values-driven company recognized for our in-depth training and competitive culture
• Opportunities to grow in a stable, high-demand industry; we believe in only promoting from within
• A chance to make a positive difference in people’s lives

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED