Mortgage Call Center Associate (Part-time evenings)
About The Position
Royal United Mortgage is a proudly employee-owned mortgage lender that since 2008 has helped thousands of families nationwide make smarter, more confident financial decisions. We’re hiring motivated professionals to join our team as a Call Center Associate. Based in Northeast Indianapolis, we have been recognized as an Indy Star Top Workplace for 18 years in a row, Healthiest Employer of Indiana, One of Glassdoor’s Best Places to Work, and The Top Lender in the Lending Tree network with 4.9/5 stars and a 98% customer satisfaction rating! As a Client Engagement Specialist, you’ll reach out to potential clients who’ve submitted inquiries online, conduct a short qualification screening and needs assessment, then transfer the client to a Licensed Advisor. Royal United provides training and support for the entire process to give you the knowledge, tools, and confidence to succeed in this role. We are searching for individuals with strong communication skills and an interest in developing their career in sales.
Requirements
- High School Diploma or Higher level of completed education
- Must be able to dial the phone 100 times/hour
- Ability to multi-task while prioritizing and working independently in a fast-paced environment
- Strong relationship building skills
- Excellent follow-up and organizational skills
- Exceptional verbal and written communication skills
- High degree of attention to detail
- Ability to timely execute assigned tasks
- Superior internal and external customer service and problem-solving skills
Nice To Haves
- Customer service or prior phone sales experienced preferred
Responsibilities
- Conduct outbound sales calls to potential clients (warm leads provided)
- Achieve daily, weekly, and monthly sales goals with support from leadership
Benefits
- Comprehensive paid training in mortgage lending, sales, and financial advising, with immediate bonus opportunities
- Career advancement based on sales performance, not tenure, and a clearly defined path where all promotions come from within
- A supportive, fast-paced, and fun team environment
- Employee-owned, values-driven company recognized for our in-depth training and competitive culture
- Opportunities to grow in a stable, high-demand industry; we believe in only promoting from within
- A chance to make a positive difference in people’s lives
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
