Call Center Associate

Hand & Stone - 4750 S Florida Ave - Lakeland, FL•Lakeland, FL

3d•$15 - $16•Onsite

About The Position

Hand and Stone is seeking customer service professionals in the Lakeland area who are open to working in a call center environment that are able to interview immediately. Our call center is open 7 days a week. We are targeting customer service professionals with great communication and computer skills. Skill sets that we are open to are Call Center, professional customer service (office, admin, receptionist, front desk, etc), retail or face to face customer service. You are a critical link in ensuring that our customers' booking experience is nothing other than OUTSTANDING!

Requirements

Great communication and computer skills
Call Center experience
Professional customer service (office, admin, receptionist, front desk, etc)
Retail or face to face customer service
Excellent personal appearance, good verbal and written communication skills.
Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest

Nice To Haves

No Sales involved
Positive, energetic attitude
Team player

Responsibilities

Provide excellent customer service to members/guests
Assist in booking appointments, confirmation calls, client profile questions etc.
Receiving inbound calls assisting customers
Promote health/wellness benefits of massage therapy
Maintain a professional and clean work environment & appearance
Perform various other duties as assigned

Benefits

Free uniforms
Health insurance
Paid time off
Vision insurance
401(k) matching
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Medical, Dental, Vision & Accident Insurance (based on full time or part time employees)
Paid Vacation (full time employees)
401k offered
Professional and safe work environment
Opportunities for employment growth within company