Call Center Associate

Great West Casualty Company • South Sioux City, NE

1d • Hybrid

About The Position

We are hiring a Call Center Associate in our South Sioux City, NE corporate office. In this position you will provide our customers with the highest level of support by routing calls to the appropriate person, tracking itineraries, and taking messages when necessary. No sales involved, just premier customer service! This position has a hybrid option allowing for two days of remote work after 90 days of employment and successful completion of the training program.

Requirements

• High school diploma or equivalent
• Clerical/office experience that includes communicating with public, both in person and via telephone

Responsibilities

• Provide customers with the highest level of support
• Route calls to the appropriate person
• Track itineraries
• Take messages when necessary

Benefits

• Competitive Compensation
• Generous paid time off and paid company holiday schedule
• Medical, Dental, Vision, Life, Long-Term Disability, Company Match
• 401(k), HSA, FSA
• Paternal Leave, Adoption Assistance, Fertility and Family Planning Assistance, Pet Insurance, Retail Discount Programs
• Community volunteer opportunities
• Wellness programs, gym subsidies, and support for maintaining a healthy lifestyle
• Scholarships for dependents and tuition reimbursement to further your education
• Company paid continuing education and monetary awards for professional development
• Opportunities for a hybrid work schedule (three days in the office, two days remote)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees