Call Center Associate
About The Position
We are seeking a hard-working and reliable individual to join our growing operation. In this role, you will work in a call center environment, conducting inbound and outbound medical surveys. Under the supervision of a team supervisor/lead, you will need to display a high energy level, positive attitude, and enthusiasm for the program, while remaining neutral and unbiased during phone surveys. It is crucial to be meticulous, ensuring each survey is read verbatim and all information is recorded accurately. While some call center experience is preferred, the company is willing to provide training.
Requirements
- Strong communication skills, both written and oral
- Ability to work in a fast-paced environment
- Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude
- Ability to be flexible in a work schedule
- Ability to work limited overtime as necessary
- Ability to read verbatim and pronounce medical terminology efficiently
- High school diploma or equivalent
- Valid drivers license
- Solid work history that demonstrates reliability
- Good communication skills
- Submit to Drug Screen and Background Search
- Basic computer skills including keyboard skills and accurate data entry
- Fluent in reading and writing in English
- Good typing skills
- Ability to learn new software
Nice To Haves
- Call center experience
Responsibilities
- Work in a call center environment
- Conduct inbound and outbound medical surveys
- Display high energy level, positive attitude, and enthusiasm for the program
- Remain neutral and unbiased during phone surveys
- Be meticulous and ensure each survey is read verbatim
- Record all information accurately
- Maintain confidentiality of all collected data
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
