Call Center Associate I - Lottery (Jacksonville, FL)
About The Position
Brightstar is a global leader in lottery technology and solutions. As a premier pure play global lottery company, Brightstar provides best-in-class lottery operations, retail and digital solutions, and award-winning lottery games. The Call Center Associate I is a remote role responsible for providing support to lottery retailers across multiple jurisdictions. This role requires basic troubleshooting of Brightstar equipment and systems, with a strong focus on customer service. Candidates must reside within a commutable distance to the Jacksonville office for initial training and potential onsite requirements.
Requirements
- High School diploma or equivalent.
- Minimum 1 year of customer service experience in a call center or similar environment.
- Basic computer knowledge and data entry skills.
- Strong listening and communication skills.
- Flexibility to work various shifts including weekends.
Responsibilities
- Answer inbound calls from lottery retailers regarding equipment issues, supply requests, and game information.
- Collaborate with internal departments to resolve customer issues via call transfer or conferencing.
- Diagnose and troubleshoot terminal equipment issues and take appropriate action.
- Defuse escalated situations and escalate issues when necessary.
- Utilize knowledge base to provide accurate information and troubleshooting steps.
- Document each retailer interaction in the CRM system with appropriate call reason, issue, and notes.
- Deliver consistently outstanding customer service.
Benefits
- 401(k) Savings Plan with Company contributions
- health, dental, and vision insurance
- life, accident, and disability insurance
- tuition reimbursement
- paid time off
- wellness programs
- identity theft insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
