Call Center Assistant

Planned Parenthood of the Rocky Mountains • Not Applicable, CO

9d • Hybrid

About The Position

Join a dynamic team committed to providing life-saving care, no matter what. At this time in history, more than ever, we are committed to serving diverse communities seeking reproductive care in an inclusive and affirming space. If you feel compelled to answer this call, we can’t wait to meet you! Our clinicians thrive in a busy environment, are adaptable to change, have a passion for providing stigmatized care to marginalized people across the lifespan. Our teams thrive on feedback and center our patients, whatever their needs. Abortion Care: At PPRM, we all work in abortion care. This role supports abortion care through direct clinical triage, patient education, and follow-up, ensuring timely and empathetic support to those navigating abortion services.

Requirements

• High school diploma or equivalent
• Ability to work from home or on-site
• Must reside in either New Mexico or Colorado
• Self-starter with excellent customer service
• High-speed internet with 25 MB download and 15 MB upload speeds (if working from home)

Nice To Haves

• Previous call center, healthcare, reproductive health or Planned Parenthood experience.
• Bilingual in Spanish

Responsibilities

• Respond effectively to calls: You will schedule patients for the care and services they need, and help them navigate and pay for services, etc.
• Manage a high volume of calls, collect and input patient demographics information accurately and timely, and schedule appointments for patients using Nextgen practice management system.
• Transfer calls as needed and appropriate.
• Provide information about all services offered by PPRM, including pre-appointment information as appropriate.
• Refer callers to outside providers for services PPRM does not offer.
• Respond to incoming calls that require following established emergency procedures.
• Discuss grants and funding sources with callers when appropriate.
• Adhere to HIPAA practices and maintain client confidentiality.
• Provide valuable capacity that supports a positive and efficient patient experience including electronically sending prescriptions to the pharmacy and document appropriately in Electronic Health Record (EHR).
• Provide negative test results and document appropriately in EHR.
• Relay pertinent patient information to other departments when appropriate, treating peers with the highest level of customer service so patients experience a smooth transition in their care.

Benefits

• Medical/Vision/Dental, with extended mental health coverage
• Accrued PTO and Sick Time
• 401k/Safe Harbor Contributions (PPRM contributes up to 3% of your pay to your 401k after 1 year of service)
• Tuition reimbursement program for qualifying degrees and certificates
• A clinical ladder program that supports professional development and skill expansion
• Employee Assistance Program and WorkLife Partnership.
• Paid Family Leave/Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED