Call Center Customer Care Specialist
About The Position
The Animal Rescue League of Iowa (ARL) is seeking a compassionate, customer-focused Call Center Assistant to join our Admissions team. This role serves as a vital connection between the community and the services the ARL provides, helping pet owners, finders, adopters, and community members access support, resources, and solutions for a wide variety of animal-related needs. This position offers the flexibility of working remotely while remaining closely connected to our mission and operations. Because the role requires occasional onsite training, meetings, and operational support, candidates must reside within the Greater Des Moines area and be able to report onsite as needed. This is more than a traditional call center position. Every day, you'll have the opportunity to make a meaningful impact by helping people navigate situations involving lost pets, behavioral concerns, medical questions, pet retention resources, animal admissions, and community services. Some interactions may involve individuals experiencing stress, uncertainty, or emotional circumstances, making empathy, professionalism, and problem-solving essential to success.
Requirements
- High school diploma or GED.
- Reside within the Greater Des Moines area.
- Ability to report onsite as needed.
- Excellent communication and interpersonal skills.
- Strong attention to detail.
- Sound judgment.
- Ability to navigate challenging conversations with professionalism and compassion.
- Proficiency with Microsoft Office.
- Comfort learning new technology systems.
- Ability to maintain accuracy while managing multiple priorities.
Nice To Haves
- Previous experience in customer service, call center operations, veterinary medicine, animal welfare, healthcare, hospitality, social services, or another customer-facing role.
Responsibilities
- Respond to inquiries through phone, email, and chat while providing accurate information about ARL programs, services, and resources.
- Help reunite lost pets with their families by guiding individuals through the reunification process and providing education and support.
- Review information related to animal admissions, including medical and behavioral histories, helping determine appropriate next steps while ensuring all documentation is completed accurately and efficiently.
- Schedule appointments.
- Verify information with pet owners and veterinary providers.
- Maintain electronic records.
- Ensure the integrity of data entered into organizational systems.
- Collaborate closely with ARL staff and volunteers, helping create a positive experience for everyone interacting with the organization.
Benefits
- Flexibility of a remote work environment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
