Call Center Assistant

Honor Community Health • Pontiac, MI

1d • Onsite

About The Position

Reporting to the Program Manager, the full-time, non-exempt Call Center Assistant I plays a key role in supporting patient care by answering calls, scheduling appointments, addressing patient questions, and routing calls appropriately. They must maintain strong internal and external relationships, act as a liaison for Honor Community Health (HCH) centers and clinical teams and provide language services to non-English speaking patients. The Call Center Assistant I must consistently demonstrate professionalism and contribute to a culture of excellence, compassion, and high-quality healthcare.

Requirements

• High school diploma or equivalent is required.
• Bilingual (Spanish-Speaking) required.
• Two years of experience in front-line customer service or in a similar call center position.
• Strong computer skills, including knowledge of Microsoft Office
• A flexible and positive attitude
• Ability to work in a fast-paced environment
• Patient focused mindset

Nice To Haves

• Experience working in a healthcare setting strongly preferred
• Experience in using Electronic Medical Records preferred.
• Creating an excellent patient experience

Responsibilities

• answering calls
• scheduling appointments
• addressing patient questions
• routing calls appropriately
• maintain strong internal and external relationships
• act as a liaison for Honor Community Health (HCH) centers and clinical teams
• provide language services to non-English speaking patients
• consistently demonstrate professionalism
• contribute to a culture of excellence, compassion, and high-quality healthcare

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED