CALL CENTER
About The Position
Description · Responsible for answering patients calls · De-escalate situations involving dissatisfied patients, offering assistance and support · Distribute calls to proper teams. · Emails the Team Specialty Supervisor or assigned Biller following the workflow of Call/email delegation · Good comprehension of Epic to assist simple billing questions · Call patients to collect past due balances · Understands payment plan guidelines · Observe HIPAA policies and regulations · Maintains the company’s positive reputation · Other responsibilities and projects that can be assigned from time to time
Requirements
- High School graduate
- Minimum 1 year of customer service experience
- Good Customer Service Skills
Nice To Haves
- Knowledge of Epic is a plus
Responsibilities
- Answering patients calls
- De-escalate situations involving dissatisfied patients, offering assistance and support
- Distribute calls to proper teams
- Emails the Team Specialty Supervisor or assigned Biller following the workflow of Call/email delegation
- Assist simple billing questions
- Call patients to collect past due balances
- Understand payment plan guidelines
- Observe HIPAA policies and regulations
- Maintain the company’s positive reputation
- Other responsibilities and projects that can be assigned from time to time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
