Call Center Support Assistant

Sunshine House•Greenville, SC

13h•$15•Onsite

About The Position

Call Center Support Specialist | Greenville The Sunshine House Early Learning Academy, one of the largest early education and childcare companies in the US, is seeking a Call Center Support Specialist to assist our corporate facilities team! We are hiring immediately, and would love to meet you. The successful candidate will help assist the Facilities help desk. This includes coordinating facilities-related requests for all schools in 8 states, including property maintenance and repair, fleet maintenance, and engaging third-party contractors. Pay rate of $15 per hour. 11:00 AM to 7:00 PM shift Location: 601 East McBee Ave. Greenville, SC 29601 About The Sunshine House: Bright futures start here! The Sunshine House is much more than daycare for children 6 weeks to 12-years-old. We help children build a solid educational and social foundation -- with all the fun of childhood mixed in! We are one of the largest early education and childcare companies in the United States, operating more than 100 schools in 8 states. Our schools exude a comforting, family feeling, and are led by passionate, supportive early childhood professionals!!

Requirements

At least 2 years of related experience.
Advanced Microsoft Office skills.
Ability to learn and take initiative to solve problems in a fast-paced environment.
Excellent verbal and written communication skills.

Nice To Haves

Training or experience in the construction or facilities industry preferred, but not required.

Responsibilities

Deliver facility-related customer support to 100+ sites via help desk system, email, and phone.
Diagnose and resolve issues by using established protocols; redirect issues to appropriate resources, as needed.
Accurately process and record calls; maintain accurate and thorough records in database.
Obtain bids from contractors for upgrades and present recommendations for approval.

Benefits

Competitive Pay: The pay range is just the starting point. Our hiring managers carefully consider your experience, credentials, & education and complete annual salary evaluations. Ask about how we support advancement (like tuition reimbursement) that may increase your pay.
Discounted childcare
Same day pay available
Unlimited growth opportunities
Referral bonus
Fantastic Benefits Package: You have lots of choices for health, dental, vision, and other benefits such as AFLAC. Choices afford you control over how you’d like to receive your healthcare, and how much you want to pay for it.
Affordable Blue Cross Blue Shield plans
Company-paid life insurance
401K retirement plan
Employee wellness program
Work-Life Balance: Your paid time off starts accruing from day one. And the longer you stay with the company, the more time off you earn – including 7 paid holidays.
Monday-Friday schedule
Employee discounts on major brands like Verizon
Paid Birthday holiday
Education Supports: All required professional development is paid. Interested in continuing your education? We pay for the CDA program and support TEACH.
Paid trainings & professional development
Up to 95% FREE tuition for CDA, associate's, bachelor's or master's programs with the TEACH program. Eligible bonuses could push the amount of funding to over 100%.