Call Center Assistant Manager

Bath Concepts Independent Dealers • Albuquerque, NM

13d • $21 - $23 • Onsite

About The Position

Poulin Design Center has been a family-owned home remodeling company for over 40 years! We are seeking a Lead-Setter Assistant Manager who embodies our company culture, demonstrates innovation and integrity, and will help us uphold our reputation for exceptional customer service and quality work.

Requirements

• High School diploma or equivalency, required
• 3+ year(s) of appointment scheduling and/ or call center training experience; proficiency in Microsoft Office 365 Copilot, Salesforce (I-360), and related applications; knowledge of our brands, preferred
• A passion for customer service and training
• Excellent interpersonal communication, time management, and organization skills
• Strong decision-making, problem-solving, and adaptability to challenges

Nice To Haves

• knowledge of our brands, preferred

Responsibilities

• Participate in and lead goal-setting meetings with management and team
• Hire and train Lead-Setters in partnership with Human Resources (HR)
• Review recorded calls for quality assurance and record daily KPIS on scorecard
• Perform the responsibilities of a Lead-Setter
• Provide front desk coverage for walk-in traffic and events as needed

Benefits

• 401(k) profit-sharing retirement plan
• Medical, dental, and vision insurance
• Paid time off
• Mileage reimbursement
• Employee discounts
• Referral programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED