Call Center Assistant

Honor Community Health • Pontiac, MI

16h • Onsite

About The Position

Reporting to the Program Manager, the full-time, non-exempt Call Center Assistant I plays a key role in supporting patient care by answering calls, scheduling appointments, addressing patient questions, and routing calls appropriately. They must maintain strong internal and external relationships, act as a liaison for Honor Community Health (HCH) centers and clinical teams and provide language services to non-English speaking patients. The Call Center Assistant I must consistently demonstrate professionalism and contribute to a culture of excellence, compassion, and high-quality healthcare.

Requirements

• High school diploma or equivalent is required
• Bilingual (Spanish-Speaking) required
• Two years of experience in front-line customer service or in a similar call center position
• Strong computer skills, including knowledge of Microsoft Office
• A flexible and positive attitude
• Ability to work in a fast-paced environment

Nice To Haves

• Experience working in a healthcare setting strongly preferred
• Experience in using Electronic Medical Records preferred

Responsibilities

• Answering calls
• Scheduling appointments
• Addressing patient questions
• Routing calls appropriately
• Maintain strong internal and external relationships
• Act as a liaison for Honor Community Health (HCH) centers and clinical teams
• Provide language services to non-English speaking patients
• Consistently demonstrate professionalism
• Contribute to a culture of excellence, compassion, and high-quality healthcare

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED