Call Center Agent

Hanscom Federal Credit Union•Littleton, MA

21d•$22 - $28•Hybrid

About The Position

It’s an exciting time to be at Hanscom Federal Credit Union! As a member of our Call Center, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members. Hanscom Federal Credit Union values members-first, integrity, teamwork, innovation, and empathy.

Requirements

1-2 years of similar or related experience, including preparatory experience.
A high school degree or equivalent
Must be authorized to work in the US

Nice To Haves

Dynamic, detail-oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member.
Able to provide everyone you assist or support with a high level of service.
Strong organization and multi-tasking skills.
Searching for a rewarding career where you are valued and respected.

Responsibilities

Meet incoming member contact metrics and standards with high quality and consistent service established by the company.
Ensure personal operations (member identity verification, transaction processing, assigned member document processing, etc.) are conducted in alignment with operational compliance standards.
Take ownership of member concerns and resolve member issues at first point of contact.
Responsible for achievement of personal performance productivity targets.
Expected to have a full understanding of all member support functions including, but not limited to account maintenance, remote loan application processing and transaction processing.
Identify products and services that might be beneficial to members and provide them with information on these and how they would provide value to the member.
Able to learn, adapt, and navigate new innovative technologies.
Other duties as assigned