Call Center Agent

TeleSpecialists LLC•Fort Myers, FL

153d•Onsite

About The Position

TeleSpecialists is transforming healthcare delivery as the nation's largest and fastest-growing digital healthcare leader. By providing expert neurological and psychiatric care directly to over 400 hospitals and health systems across the country, we don't just provide care; we pioneer solutions that make quality healthcare easily accessible. Join a team where your passion meets our purpose. If you’re inspired by innovation, thrive in a collaborative and entrepreneurial environment, and want to be a part of a team that’s reshaping the future of patient care, we want you on our team. At TeleSpecialists, you'll discover more than just a job. You will be able to experience meaningful work, accelerated career growth, and the opportunity to redefine healthcare for the future. The navigator is responsible for coordinating the care between the patients and physicians throughout the continuum of the telehealth encounter. High volumes of calls are directed to the dispatcher. The dispatcher answers the call, obtains information, and then contacts the physician to transfer the information.

Requirements

Ability to interact with internal and external customers
Flexible and adaptable with learning and understanding technology
Strong written, oral and interpersonal communication skills
Highly self-motivated, directed and proactive
Ability to effectively prioritize and execute tasks in a high-pressure environment
Able to communicate effectively within department and with members of interdisciplinary teams

Nice To Haves

1-year in a call center preferred

Responsibilities

Coordinates and manages teleneurologists’ schedules for rounding and teleneurology
Serve as an essential link between patients and teleneurology team
Receive and triage calls from client hospitals.
Promote collaboration to both internal and external healthcare team members.
Other duties as assigned