Call Center Agent in Guest Service - Nights - Year Round / Full Time - Keystone, CO
Vail Resorts•Keystone, FL
•Onsite
About The Position
The PBX/Guest Services Call Center Agent answers incoming calls in a professional manner, determines caller's needs and directs the call appropriately. Hours for this shift are 11pm-7am.
Requirements
- Read, write, and understand English
- Able to sit for 8 hours
- High school Degree
- Must be flexible in schedule
Nice To Haves
- Previous experience in Lodging/Hospitality/Call center
- Computer-Microsoft office
Responsibilities
- Answer guest questions about resort activities
- Transfer calls
- Take guest messages
- Perform Wake-Up calls in accordance with AAA standards
- Dispatch Keystone Emergency Services per established procedures, log all dispatches, contact additional agencies/resources as needed
- Assist Owners and Guests with luggage, room moves, wheelchairs, cribs and rollaway beds
- Receive housekeeping requests from guests, owners, employees and dispatch to appropriate housekeeping department
- Receive maintenance requests from guests, owners and employees and dispatch out to appropriate Property Management office and log all calls
- Explain guest pay folios over the telephone and e-mail receipts
- Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
