Call Center Agent

Boothe Heating, Air, Plumbing and Drains • Hollywood, MD

11d • $15 - $17 • Onsite

About The Position

Boothe's Heating, Air, Plumbing & Electric is growing and looking for energetic Call Center Agents to be the voice of the company. Call Center Agents handle both inbound and outbound calls, assisting current and potential customers while creating a professional, positive, and friendly experience every time. This role is in a fast-paced, team-oriented environment where excellent customer service is key.

Requirements

• Strong communication skills with a friendly, professional phone presence.
• Ability to multi-task in a fast-paced environment.
• A positive, team-oriented attitude with a passion for helping people.
• Self-motivated, goal-driven, and eager to learn.

Responsibilities

• Be the first impression for customers by answering inbound calls with professionalism and care.
• Make outbound calls to existing customers to schedule appointments and follow-ups.
• Use proven call scripts while keeping conversations authentic and natural.
• Accurately update and maintain customer records in the system.
• Partner with dispatch and management to ensure smooth communication.
• Book appointments at a high conversion rate.
• Escalate customer concerns when needed.
• Strive to meet and exceed productivity goals while maintaining top-tier customer service.

Benefits

• Competitive Pay & Bonuses: $16–$17/hr + performance incentives
• 2 weeks PTO
• 7 paid holidays (including your birthday)
• 50% company-paid health, dental, and vision insurance for you and your family
• 401(k) with company match
• Life Insurance
• Short- & Long-Term Disability
• Ongoing paid training and coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed