Call Center Agent
About The Position
Pinnacle GI Partners values the satisfaction of our employees as the cornerstone of our success. We are actively seeking Call Center Receptionists for our Rochester Hills, MI office. The Call Center Agent will handle incoming calls, directing them to the appropriate department. The role entails scheduling various procedures efficiently, optimizing resource use, and preventing scheduling conflicts. This position also acts as a bridge between physician offices and other departments within the practice. We are looking for candidates with exceptional customer service skills and or experience in a medical office environment. We are dedicated to training the right individuals who are keen to embark on a new career path. Apply today and be part of our journey to success!
Requirements
- High School diploma or equivalent required
- Basic knowledge of medical terminology
- Knowledge of and/or experience in a private medical office
- Must successfully pass a background check and a drug screening
Nice To Haves
- Ability to communicate effectively on the telephone and in writing
- Ability to work independently and as a team member
- Able to demonstrate accuracy and efficiency
- Ability to read and comprehend patient medical charts, medical terminology, prescription medications and physician messages
- Strong computer skills and interpretation of EMR systems a plus
- Previous scheduling experience, preferred
Responsibilities
- Responsible for answering phone, scheduling procedures and office visits, informing patients regarding required preps
- Taking messages, screening and forwarding calls
- Checking insurance carriers to ensure practice participation in plan
- Entering new insurance information, as needed
- Updating / correcting spelling of names, birth dates, etc. to ensure data integrity
- Operates variety of standard office equipment such as computer, copier and fax machine
- Maintains confidentiality at all times
- Keeps manager updated when unusual situations arise while scheduling patients
- Make copies of all paperwork necessary to complete job duties for self and the scheduling department
- Communicates with physicians re: their preferences when scheduling patients
- Sets priorities and demonstrates good judgment while adapting to daily schedule changes and physician requests
- Works independently and efficiently under pressure with multiple interruptions and with a high degree of accuracy
- Performs other duties as directed by management
Benefits
- Competitive pay rates
- Paid time off
- Paid holidays with bonus paid floating holidays
- Medical, Dental, Vision, Life & Disability benefits
- 401k retirement plan with company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
