Call Center Agent (Permanent WFH)

ConnectUs Marketing Solutions

3d • Remote

About The Position

ConnectUs Marketing Solutions and Linkserve Solutions BPO Inc. are sister companies seeking a Call Center Agent for permanent work from home. The role handles outbound calls for surveys, lead generation, event invitations, and/or sales, as well as inbound calls to resolve customer queries or close leads and sales. Other work includes updating CRM software, responding to emails, creating reports, meeting service-level agreements, and performing other assigned duties.

This is a full-time, long-term position serving US and Canadian clients. The stated shift is graveyard, Monday to Friday, with Saturdays as needed. Applicants must provide their own equipment or be willing to provide it. A scholarship program lasts 8 to 10 days. The guaranteed monthly base pay is ₱15,000–₱17,000, with performance-based incentives of up to ₱7,000 per month; the advertised salary package is ₱15,000–₱24,000. Salary is based on skills, attitude, performance, and attendance.

Requirements

• Excellent English communication skills.
• Typing speed of at least 40 WPM.
• Ability to work under pressure.
• Ability to multitask, prioritize, and manage time efficiently.
• Customer orientation and ability to adapt and respond to different types of personalities.
• Must have or be willing to provide the required work equipment.
• Computer: laptop or desktop with Intel i3 (7th generation or higher) or AMD Ryzen 3 or higher, and 8 GB RAM.
• Operating system: Windows 10 or higher; MacOS equivalent is allowed.
• Headset: A4Tech HU 7P or HU 50, or Jabra USB headset with noise-cancelling feature.
• Wired internet connection with a minimum speed of 30 Mbps.
• Required software: Microsoft Office, PDF reader, Anydesk, Gdrive, and Discord.

Nice To Haves

• No BPO experience is required; fresh graduates are welcome to apply.

Responsibilities

• Make outbound calls for surveys, lead generation, event invitations, and/or sales.
• Handle inbound calls to resolve customer queries or close leads and sales.
• Update customer relationship management (CRM) software through data entry.
• Respond to emails.
• Create reports using Microsoft Office and Google Drive.
• Meet established service-level agreements.
• Perform other duties as assigned.

Benefits

• Government-mandated benefits
• Health benefits
• Leaves
• Bonuses and other incentives
• Opportunity for regularization and promotion
• Scholarship program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed