CALL CENTER AGENT
SportsMED Orthopaedic Specialists•Huntsville, AL
•Onsite
About The Position
As a key member of our front-line team, you will handle incoming calls from patients, assist with appointment scheduling, answer inquiries about services, and ensure a high level of patient satisfaction. Your role is crucial in creating a positive first impression and ensuring smooth communication between patients and clinical staff.
Requirements
- Must be seated at your desk for the majority of your work day
- HIPAA compliance
Responsibilities
- Answer high-volume inbound calls in a courteous and timely manner
- Schedule, reschedule, and cancel appointments using the Practice EMR
- Provide accurate information regarding the services offered
- Route calls to appropriate departments
- Maintain HIPAA compliance at all times
- Document records of patient interactions
- Assist with outbound calls to referral patients
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
