Call Center Agent - Division of Elections

PATLive•Tallahassee, FL

6d•Remote

About The Position

PATLive is seeking skilled and personable individuals for a remote role handling incoming calls for the Florida Department of State, Division of Elections. This position requires excellent customer service skills and a professional phone presence. If you're looking for a remote opportunity with a reputable company, we encourage you to apply. We currently prefer candidates from Georgia, North Carolina, Tennessee, and Texas for existing job opportunities.

Requirements

Excellent interpersonal skills, demonstrating friendliness and patience in a fast-paced, high-volume call environment.
Available to work a consistent Monday through Friday schedule, 8:00 AM to 5:00 PM ET.
Comfortable using computers and navigating various software applications.
A quiet, distraction-free home office environment.
A stable, wired internet connection to your Wi-Fi router or cable modem, with a minimum speed of 20 Mbps download and 5 Mbps upload.
A high-quality wired USB plug in headset, keyboard, and mouse are required.
Able to pass a background check.
Residing in Georgia, North Carolina, Tennessee, or Texas.

Nice To Haves

Spanish language proficiency (indicated by a higher pay rate).

Responsibilities

Handle a high volume of incoming calls for the the Florida Department of State, Division of Elections, assisting Florida voters, ensuring every caller receives outstanding service.
Deliver courteous, professional, and accurate assistance to all incoming callers, ensuring an excellent service experience from start to finish.
Actively listen to and resolve caller questions and concerns with clarity, patience, and empathy.
Maintain a clear, confident, and articulate verbal demeanor, serving as a positive and trusted voice.
Translate complex information into friendly, easy-to-understand guidance while building a strong rapport with callers.
Strictly adhere to established program guidelines, operational policies, and standard call-handling procedures to ensure quality control.