Call Center Agent

Red River Employees Federal Credit Union•Sayreville, TX

2d•Onsite

About The Position

Answers telephone inquiries regarding Credit Union services and member accounts. Resolves problems encountered on member accounts and/or refers problems to the appropriate department for resolution as needed.

Requirements

High school diploma or the equivalent.
Competent computer skills and use of standard office equipment.
Good communication skills, professional telephone skills and manners, and ability to explain RRCU services in an understandable manner.
Ability to meet, speak, and deal effectively with people, being professional always.
Must maintain a neat and professional image.
Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation.

Nice To Haves

One or more years of experience in a financial institution, preferred.

Responsibilities

Answers telephone inquiries regarding RRCU services and member accounts.
Resolves problems encountered on member accounts and refers errors and problems to the Call Center Supervisor/Manger for resolution as needed.
Handles member account activity.
Identifies & cross-sells relevant services.
Makes withdrawals for members by teller’s check for mailing to account address.
Transfers loan/credit card payments and account transfers as requested by members and according to Call Center policy.
Assists members with debit/credit card inquiries and/or problems.
Places check orders following Call Center Policy.
Assists members with online banking/bill payment/electronic statement services.
Quotes current loan and savings rates.
Cross-trains to learn Call Center Agent II skills.
Adheres to all Red River Employees Federal Credit Union policies and procedures.
Performs other related duties as assigned.