Call Center Agent

Alphabe Insight Inc • Columbus, OH

2h • $18 - $28

About The Position

Nexxaworks is seeking a dedicated, customer-focused Call Center Agent to serve as a first point of contact for customers and provide service and support by phone, email, and chat. The role involves efficiently addressing inquiries, resolving issues, and guiding customers through the company’s products and services. The ideal candidate communicates well, remains calm and professional, and handles high call volumes with patience and empathy.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Proficiency using computers and relevant software applications.

Nice To Haves

• College degree preferred.

Responsibilities

• Manage and answer incoming phone calls and emails promptly and professionally.
• Organize and schedule appointments and meetings for staff members.
• Maintain and update electronic and paper filing systems.
• Assist in preparing reports, presentations, and correspondence as needed.
• Order and maintain inventories of office supplies and equipment.

Benefits

• Opportunities for professional growth and career advancement.
• Skill development through hands-on experience and mentorship.
• Exposure to diverse projects and industry-leading clients.
• Collaborative and innovative work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED