Call Center Agent (7/7 start date) In Office

Progress Residential • Tempe, AZ

3d • Onsite

About The Position

As a leading property manager of single-family rental homes nationwide, Progress Residential takes great pride in creating an enjoyable living experience for its residents and an empowering, people-first culture for its team members. This role is for a Customer Care Associate (In Training) who will play a vital role in delivering exceptional customer service to prospective and current residents. The position requires using communication and critical thinking skills to help residents with inquiries and troubleshoot issues related to Progress Residential's products and services. After successfully completing a 60-day training period, the role will transition to a Customer Care Associate I (Tier 1). During the initial 60 days, paid time off options may not be accessible, and open note assessments must be passed.

Requirements

• 1-2 years of experience in a customer support role within a call center environment
• Excellent communication skills, with the ability to explain technical information in a clear and concise manner
• A positive attitude and willingness to learn and adapt to new situations
• Ability to work onsite in a team environment

Nice To Haves

• Knowledge of property management or leasing processes is a plus, but not required
• Familiarity with Salesforce or similar CRM tools is a plus, but not required

Responsibilities

• Provide exceptional customer support to prospective and current residents via phone and email channels
• Answer inquiries and troubleshoot issues related to Progress Residential's products and services
• Identify and escalate complex issues to Tier 2 support teams
• Document customer interactions and follow up on open issues to ensure timely resolution
• Leverage Progress Residential's knowledge-centered support system to improve support delivery and resolution times
• Participate in training and development opportunities to improve knowledge and skills
• Contribute to the development and maintenance of support documentation and knowledge base articles
• Maintain up-to-date knowledge of Progress Residential's products and services
• Collaborate with cross-functional teams to provide input and feedback on customer needs and pain points
• Contribute to a positive team culture that values collaboration, feedback, and continuous improvement

Benefits

• Medical
• Dental
• Vision
• Parental leave
• 401(k) with company match
• Performance-based bonuses
• PTO based on tenure
• 13 paid holidays
• 1 floating holiday
• Quarterly summits
• Town hall meetings
• Continuous training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed