Remote Call Center Agent
Jerry.ai•Charlotte, NC
•$19 - $21•Remote
About The Position
Jerry.ai built the first app to manage all aspects of car ownership, including insurance shopping, refinancing, safety, and repairs. Since launching in 2019, we've grown to over 5 million customers. Every customer holds an active policy with one of Jerry's 55+ insurance carrier partners. As a Call Center Agent, you will be the primary point of contact for customers needing to make changes to their policies, ensuring policy retention and customer satisfaction.
Requirements
- Ability to multitask and manage multiple competing priorities.
- Passion for helping others.
- 2+ years of experience working in a call center environment.
Responsibilities
- Respond to inbound calls from existing customers.
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, and sending policy documents.
- Assist customers with questions regarding existing insurance policies, including coverages and policy benefits, or make changes to existing policies.
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation.
Benefits
- Hourly wage: $19.00 - 21.00
- P&C license sponsorship
- Medical, dental, vision insurance
- 401K match
- Ability to work remotely (work equipment provided)
- Ongoing training and mentorship
- Flexible scheduling options (5-day, 8-hour or 4-day, 10-hour workweek)
- Paid time off
- Paid parental leave
- Wellness benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
