Call Center Agent - National Bank

Capital Management Services • Buffalo, NY

2d • Onsite

About The Position

Capital Management Services, LP (CMS) is a compliance-focused, well-respected call center headquartered in Amherst, NY. We specialize in 1st party collections and reminder calls on behalf of a well-known national bank - working exclusively with current customers who are 2-90 days behind on their credit card payments. There is no cold calling or old debt involved. We're expanding and looking for professional, tech-savvy, and customer service-oriented team members to join us. Ideal candidates will be comfortable making outbound calls, navigating technology tools efficiently, and offering account solutions with empathy and professionalism.

Requirements

• Excellent verbal communication and active listening skills
• Strong customer service experience (retail, hospitality, or call center)
• Comfortable using computer systems and entering data accurately
• Typing proficiency
• Must be able to work in-office in Amherst, NY (14221)

Nice To Haves

• 1st party collections, financial services, or debt resolution experience preferred
• Bilingual/multilingual skills are a plus

Responsibilities

• Call current customers to remind them of recently missed payments
• Assist customers in understanding options to resolve their past-due balances
• Utilize technology systems for account updates and documentation
• Handle both outbound and inbound calls professionally
• Promote a positive customer experience and represent the bank's offerings

Benefits

• Health, Dental, and Vision insurance
• 401(k) with company match
• Paid Time Off (PTO)
• On-the-job training & career development
• Work-from-home opportunities
• Employee referral bonuses
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed