CALL CENTER AGENT - 73002454

State of Florida•Tallahassee, FL

About The Position

The Florida Department of Revenue’s General Tax Administration program collects the revenue that maintains the state’s infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. JOB SUMMARY: This is a Call Center Agent - Revenue Specialist II position in the General Tax Administration Program, Taxpayer Services Process, Spanish Unit. The incumbent aids taxpayers via telephone and written correspondence concerning departmental billings and delinquencies and takes appropriate actions to resolve accounts. The incumbent examines and updates departmental or taxpayer records and may contact taxpayer or other departmental personnel for final resolution. Additionally, the incumbent assists taxpayers with inquiries regarding registration, e-services, filing obligations, and departmental rules.

Requirements

Administrative, secretarial, clerical, or financial experience.
Customer service experience.
Ability to communicate effectively in English and Spanish.

Responsibilities

aids taxpayers via telephone and written correspondence concerning departmental billings and delinquencies
takes appropriate actions to resolve accounts
examines and updates departmental or taxpayer records
contacts taxpayer or other departmental personnel for final resolution
assists taxpayers with inquiries regarding registration, e-services, filing obligations, and departmental rules.