Call Center Agent

Spire Orthopedic Partners•Chelmsford, MA

4d•$19 - $24•Hybrid

About The Position

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.

Requirements

A great communicator with a friendly, professional phone presence.
Detail-oriented and organized — ability to handle multiple calls and tasks with ease.
A team player who thrives in a supportive, fast-paced environment.
High School Diploma or Equivalent required.

Nice To Haves

Previous experience with call centers and healthcare services a plus.
Experience with electronic medical records (EMR/EHR) preferred.

Responsibilities

Manage calls from patients requiring medical care and provide / gather information needed.
Creates, updates, and accesses confidential patients’ data in EMR with a high level of confidentiality and accuracy.
Facilitates the appointment process by gathering necessary demographic, referral source and clinical information, ensuring complete and accurate documentation.
Observes telephone flow; offering or requesting assistance as needed.
Communicates with all departments effectively and efficiently to minimize wait times while providing high quality customer service.
All other duties as assigned by the manager.