Call Center Agent (Permanent WFH)

ConnectUs Marketing Solutions

1d•Remote

About The Position

ConnectUs Marketing Solutions and Linkserve Solutions BPO Inc., described as sister companies, are hiring a Call Center Agent for a permanent work-from-home setup. The role handles outbound calls for surveys, lead generation, event invitations, and/or sales, as well as inbound calls to resolve customer queries or close leads and sales. The agent also updates customer relationship management (CRM) software, responds to emails, prepares reports, and meets service-level agreements. Full-time, long-term employment is offered. The work schedule is a graveyard shift Monday through Friday, with Saturdays as needed. The scholarship program lasts 8 to 10 days. The salary package is PHP 15,000 to PHP 24,000, comprising a guaranteed monthly base pay of PHP 15,000–PHP 17,000 and performance-based incentives of up to PHP 7,000 per month. Salary is based on skills, attitude, performance, and attendance. Benefits mentioned include government-mandated benefits, health benefits, leaves, bonuses, and other incentives, except for freelance contracts. Opportunities for regularization and promotion are available. The role serves US and Canadian clients. Applicants must provide their own equipment or be willing to do so. Required setup includes a laptop or desktop with an Intel i3 (7th generation or higher) or AMD Ryzen 3 (or higher) processor and 8 GB RAM; Windows 10 or higher (or equivalent macOS); an A4Tech HU 7P or HU 50 headset or a Jabra USB headset with noise cancellation; a wired internet connection of at least 30 Mbps; and Microsoft Office, a PDF reader, Anydesk, Gdrive, and Discord.

Requirements

Excellent English communication skills.
Typing speed of at least 40 words per minute.
Ability to work under pressure.
Ability to multitask, prioritize, and manage time efficiently.
Customer orientation and ability to adapt and respond to different types of personalities.
Must provide or be willing to provide the required equipment.
Laptop or desktop with Intel i3 (7th generation or higher) or AMD Ryzen 3 (or higher) and 8 GB RAM.
Windows 10 or higher, or equivalent macOS.
A4Tech HU 7P or HU 50 headset, or a Jabra USB headset with noise-cancelling feature.
Wired internet connection with a minimum speed of 30 Mbps.
Microsoft Office, PDF reader, Anydesk, Gdrive, and Discord.

Nice To Haves

No BPO experience is required; fresh graduates are welcome to apply.

Responsibilities

Make outbound calls for surveys, lead generation, event invitations, and/or sales.
Handle inbound calls to resolve customer queries or close leads and sales.
Enter data to update customer relationship management (CRM) software.
Respond to emails.
Create reports using Microsoft Office and Google Drive.
Meet established service-level agreements.
Perform other duties as assigned.