Call Center Agent (Permanent WFH)

ConnectUs Marketing Solutions

12h•Remote

About The Position

ConnectUs Marketing Solutions and Linkserve Solutions BPO Inc. are sister companies. This role is for a Call Center Agent with a permanent work-from-home setup. The position involves making outbound calls for various purposes such as surveys, lead generation, event invitations, and sales. It also includes handling inbound calls to address customer queries or finalize leads/sales. Responsibilities extend to data entry in CRM software, responding to emails, and generating reports using Microsoft Office and Google Drive, while ensuring service level agreements are met. The company emphasizes creating opportunities and being part of a passionate team.

Requirements

Excellent English communication skills.
Typing Speed: at least 40WPM.
Ability to work under pressure.
Ability to multitask, prioritize and manage time efficiently.
Customer orientation and ability to adapt and respond to different types of personalities.
Intelligent.
No BPO experience required; fresh graduates are welcome to apply.
Must have own equipment or willing to provide.
Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher) and 8 GB RAM.
OS: Windows 10 or higher (MacOS equivalent is allowed).
Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature.
Internet connection: Wired connection; minimum of at least 30 Mbps.
Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord.

Responsibilities

Make outbound calls for surveys, lead generation, event invitation and/or sales.
Handle inbound calls to resolve customer queries or close lead/sales.
Perform data entry to update customer relationship management (CRM) software.
Respond to emails.
Create reports using Microsoft Office and Google Drive.
Meet service level agreements set forth.
Perform other duties as assigned.