Call Center Agent

Spire Orthopedic Partners•Stamford, CT

13d•$20 - $25•Onsite

About The Position

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts. This role serves as the initial point of contact through our call center to register all new patients and direct current patients, utilizing skills of tact, compassion, and confidentiality in a professional manner. The agent will manage calls from patients requiring medical care and provide/gather information needed, take electronic messages and convey information to respective medical care providers, screen and transfer calls to the appropriate person/department, and assign pending documents into a patient’s chart within the EMR system. Other duties as assigned by managers and leads.

Requirements

High school Diploma or equivalent.
One year of medical experience.
HIPAA and other Insurance regulations, policies, and procedures.
Medical office procedures, policies, practices and medical terminology.
Strong communication skills, verbal and written.
Extensive customer service experience.
Computer skills, being proficient with Windows based software.
Strong problem-solving skills.
Ability to represent our organization in a professional manner.

Nice To Haves

Health care receptionist or call center experience preferred.
Electronic medical systems are a plus, including Athena/Centricity, Medi-Tech and the like.

Responsibilities

Serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner.
Manage calls from patients requiring medical care and provide / gather information needed.
Take electronic messages and convey information to respective medical care providers.
Screen and transfer calls to the appropriate person/department.
Assign pending documents into a patient’s chart within the EMR system.
Other duties as assigned by managers and leads.