Call Center Agent III
About The Position
The Call Center Agent III provides excellent customer service by employing OMC’s C.A.R.E. standards and is responsible for receiving and processing incoming referrals for appointments and tests performed at the OMP provider offices. They will serve as the liaison between referring provider offices and specialty provider offices. This requires excellent communication skills, both oral and written. They will be tasked to coordinate with OMC Authorization partners to ensure referrals are authorized. Customer service is a key priority for these representatives. This includes keeping the patient and the referring provider informed of status of referral. This role is essential to creating a positive first impression and plays a key role in supporting the clinical and administrative workflow.
Requirements
- High School diploma or GED required.
- One year of experience working in a health care setting, related education or equivalency and demonstrated excellence in customer service and/or patient care skills, preferred.
Nice To Haves
- Prior experience with referrals and Epic EHR preferred.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
