Call Center Agent III
About The Position
The Call Center Agent III provides excellent customer service by employing OMC’s C.A.R.E. standards and is responsible for receiving and processing incoming referrals for appointments and tests performed at the OMP provider offices. They will serve as the liaison between referring provider offices and specialty provider offices. This requires excellent communication skills, both oral and written. They will be tasked to coordinate with OMC Authorization partners to ensure referrals are authorized. Customer service is a key priority for these representatives. This includes keeping the patient and the referring provider informed of status of referral. This role is essential to creating a positive first impression and plays a key role in supporting the clinical and administrative workflow.
Requirements
- High School diploma or GED required
Nice To Haves
- One year of experience working in a health care setting, related education or equivalency and demonstrated excellence in customer service and/or patient care skills, preferred.
- Prior experience with referrals and Epic EHR preferred.
Responsibilities
- Receiving and processing incoming referrals for appointments and tests
- Serve as the liaison between referring provider offices and specialty provider offices
- Coordinate with OMC Authorization partners to ensure referrals are authorized
- Keeping the patient and the referring provider informed of status of referral
Benefits
- competitive salary
- excellent benefits
- relocation assistance
- eligible employer for Public Service Loan Forgiveness and other loan forgiveness programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
