Call Center Agent

Renew Smiles•Centennial, CO

7d•$21•Remote

About The Position

FULLY REMOTE Renew Smiles is a patient-driven dental healthcare provider focused on providing affordable, high quality dental implants. Renew Smiles is seeking part-time Call Center Agents to join its small but rapidly growing team. Call Center Agents are responsible for answering inbound calls from potential patients and following up on lead inquiries. The Call Center Agent role requires a compassionate conversation while explaining treatment options, answering and asking questions, qualifying candidates, and converting them into a consultation.

Requirements

Warm, friendly, and compassionate personality with a pleasant phone demeanor
Excellent time management and organizational skills with the ability to work in a fast-paced environment
Results oriented with demonstrated ability to prioritize responsibilities and problem solve
Strong background in sales/customer service
Reliable internet connection w/ a minimum speed of 25 mbps download and 5 mbps upload (required)
Experience with Microsoft Suite (required)
Data entry 65+ wpm (required)
Authorization to work in the U.S.
Must be U.S. based

Nice To Haves

Experience with Salesforce and integrated VOIP system (preferred)

Responsibilities

Qualify candidates through in-depth conversation, including educating potential patients on products and services and overcoming objections with the end goal of scheduling a free consultation
Ensure questions are answered in a professional, informative, caring, and correct manner
Document all call information correctly and efficiently into CRM tracking software
Maintain confidentiality when dealing with private health information
Perform consult scheduling duties (e.g., managing confirmations, reschedules, cancellations, etc.)
Meet daily, weekly, and monthly key performance indicators (KPIs)
Other duties as assigned