Call Center Agent

eClerx • Fayetteville, NC

8d • $13

About The Position

The Call Center Agent is responsible for providing customer support by handling inbound and/or outbound telephone calls related to products and services. This role involves answering customer questions, resolving complaints, and troubleshooting issues while ensuring a positive and professional customer experience. Call Center Agents are expected to communicate clearly, listen actively, and provide accurate and timely responses in a high-volume call center environment.

Requirements

• Must be at least 18 years of age
• High School Diploma or GED equivalent required
• Typing speed of at least 25 gross words per minute
• Strong verbal communication and interpersonal skills
• Demonstrated customer service skills
• Ability to work flexible schedules, including evenings and weekends during hours of operation

Nice To Haves

• Previous experience in a customer service or call center environment

Responsibilities

• Handle inbound and/or outbound customer calls in a high-volume call center environment
• Listen to customers to identify the reason for the call and determine appropriate solutions
• Respond to customer inquiries and complaints accurately and efficiently
• Explain available solutions and provide clear, professional guidance
• De-escalate difficult or upset callers while maintaining professionalism
• Confirm and clarify information to ensure customer understanding and resolution
• Document customer interactions as required
• Follow all company policies, procedures, and quality standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees