Call Center Agent Bilingual- ON SITE AKRON OH.
AnswerNet•Akron, OH
•Onsite
About The Position
We are looking for on-site bilingual customer-oriented service representatives who provide high-level customer service solutions to all customers/clients on a daily basis. Make consistent outbound calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer, and adhering to all company policies and procedures.
Requirements
- A clear, professional, and friendly voice
- High-Level People Skills, Active Listening Skills, and Strong Communication Skills
- Outstanding attendance and punctuality
- Basic Computer Skills and computer literacy are a must
- Experience in an Outbound environment
- High School diploma or GED
Nice To Haves
- Sales experience is preferred
Responsibilities
- Make consistent outbound calls specific to each program or project you are assigned.
- Document all customer interactions.
- Typing
- Data capture and entry
- Upselling products and services
- Setting appointments in a business-to-customer format.
- Maintaining a working knowledge of campaign products, services, and promotions
Benefits
- Benefits available after 60 Days for Full-Time Employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
