Bilingual Healthcare Call Center Agent

TEKsystems•Houston, TX

8d•$19 - $24•Onsite

About The Position

NOW HIRING - Bilingual SPANISH healthcare agents to start with a rapidly growing client. You will engage with members to resolve complex coverage and benefit issues, provide empathetic support, and coordinate across internal and external partners to ensure seamless healthcare experiences. with a strong understanding of our health plans and benefit offerings in order to resolve complex coverage and benefit issues. Handle inbound or outbound phone calls daily. • Being resourceful and using technology in order to troubleshoot prior authorization issues and coordinate across PBMs, etc. • Leveraging strong customer service and de-escalation skills to properly manage complex claims issues and support our members through difficult situations.

Requirements

Experience in healthcare call centers or customer service (non-retail)
Strong multitasking and communication skills
Comfort with discussing sensitive healthcare topics (e.g., chronic conditions, end-of-life care)
Ability to use multiple monitors and systems simultaneously
Must be bilingual in SPANISH or Korean
Knowledge of healthcare offerings
Prior call center experience

Responsibilities

Engage with members to resolve complex coverage and benefit issues
Provide empathetic support
Coordinate across internal and external partners to ensure seamless healthcare experiences
Handle inbound or outbound phone calls daily
Troubleshoot prior authorization issues and coordinate across PBMs
Manage complex claims issues and support members through difficult situations