Call Attendant

CannAmm•Edmonton, AB

2d•Remote

About The Position

This position is a team member of the CannAmm Booking Team responsible for booking appointments for Occupational Health needs. The Call Attendant will interact with many of the front-line staff of other functional groups within CannAmm including MROAs, Client Care, and Collection Site Services. The position is that of a front-line-facing CannAmm employee who will be interacting consistently with company representatives, donors, and collectors.

Requirements

High School diploma
Must be flexible to meet operational requirements as the hours and weekend work vary to accommodate clients across all time zones.
Must be highly motivated and self-directed, adaptable to new and changing situations, as well as priorities, and able to cope with a high-paced, stressful work environment.
Excellent organizational, planning, and prioritizing skills.
Computer/Data Entry knowledge
Proficient with Cantrak
Excellent oral and written communication skills including a good command of the English language as well as good spelling ability.
Strong interpersonal skills demonstrating tact and diplomacy are required when dealing with both internal staff and external clients.
Must work effectively and professionally under minimal supervision and exercise good judgment.

Nice To Haves

Bilingualism is an asset.

Responsibilities

Handle inbound/outbound calls to coordinate occupational testing
Notate and document all call information according to standard operating procedures.
Action web booking requests promptly.
Handle outbound calls to coordinate occupational testing
Notate and document all call information according to standard operating procedures.
Troubleshooting problem bookings to ensure that any issues are resolved with minimal impact on the client.
Must be able to identify and escalate priority issues to the correct department using the chain-of-command protocol.
Communicate with clients, leadership and peers via both phone and email respectfully, politely and professionally
Responsible for maintaining the accuracy of all bookings to ensure that all proper protocols are observed and followed.
Maintain thorough knowledge of call center processes and adapt to changes required.
Maintain excellent communication with internal departments to ensure continuity when releasing information externally.
Maintain a low error rate.
Reliable attendance and prompt arrival to scheduled shifts.
Other Duties as assigned by the Call Centre OPS Manager/Supervisor.